Frequently Asked Questions
Membership
How much does it cost to become a member? Why can't I log into my account? Why should I become a Club Racing Junk Member? What are Value Points? Do I have to register to use the site? How do I change my email address? How do I cancel my current account and start a new one? How do I cancel my membership? Creating and Managing Ads Do I have to be a member to create ads? Are there guidelines for posting my ad? What are the do's and dont's for posting copy and/or images. I sold my item. How do I stop my ad from running? I upgraded my ad to a Premier Ad and after doing so my ad still doesn't appear? How do I repost an expired ad? What is the photo icon that appears on some ads? How do I modify the text in an ad? How do I extend an expired ad? Non-expired ad? How do I change my phone number on my ad I am having problems posting my photo? Why aren't my ads showing up Super Sized? Where can I see NEW ADS posted today? Can I see more than 10 ads per page? Pricing and Payment How much do ads cost? How long does each ad run The Honor System What is an Honor Member? Where do I make an Honor Payment? How does the Rating System work? Why is my PayPal Honor Payment not showing up? Do I have to be a Club Racing Junk Member to use the rating system? Scamming What can RacingJunk.com do if I got scammed? What can I do to prevent getting scammed? Search Options Can I Search by State/Region? Other What do the various icons mean? MembershipHow much does it cost to become a member? A: Nothing! It is absolutely free to become a basic member of Racing Junk. If are looking to experience all of the benefits that RacingJunk offers, you should join Club RacingJunk (CRJ). The monthly Club Membership is $6.95 and annual is $49.95. If you want to become a Dealer on our site you have 4 options to choose from:
Click here for a list of Dealer benefits Why can't I log into my account? A: If there is an error message that pops up on the page then either you are not inputting the correct login information or your account has been disabled. If you have forgotten your login information you can email us at support@racingjunk.com or call us at 413-663-3496. Why Should I become a Club Racing Junk Member? A: Club Racing Junk Members enjoy many more features and options on Racing Junk.com including 5 ad positions, free photo galleries, super sized ads and value points that can be used to purchase ad upgrades. What are Value Points? A: Value Points can be used to upgrade ads. You may apply the points to feature, premier or repost ads. Once your Value Points are depleted, the upgrade feature you selected will revert back to being charged at the regular rate. Value Points are only available to Club Racing Junk Members and Dealers. Depending on your membership level, value points are issued monthly or annually. Each point is worth $.01. So that $10 in value points = 1,000 value points. Do I have to register to use the site? A: No. You can browse the site and search ads without being a member, though you will not be considered part of our online racing community. If you want to post ads you must become a free Basic member of RacingJunk.com. How do I change my email address? A: Log into the site and go to 'My Account'. Click on the 'Change' link located next to the email address that you have on file. Insert a new address. To verify the change we will send you a link to the new email address. Click on that link and your new email address will be updated. How do I cancel my current account and start a new one? A: We don't cancel accounts as they are kept for historical purposes. You can however change your username, password, and the associated email address with your account so that it will appear as a new account. How do I cancel my membership? A: You can send an email to support@racingjunk.com and request this and we will send you back a confirmation. Creating and Managing AdsDo I have to be a member to create ads? A: Yes, you must become a free Basic member. Registration is simple and it's FREE. Are there guidelines for posting my ad? A: Yes, there are guidelines which can be found here. What are the do's and dont's for posting copy and/or images. A: Protecting items that are originally owned by others is our number one concern when it comes to the posting of ads, if you don't own the rights to post the item, don't post it. There are guidelines that clearly state our policies on copywriter infringements which can be found here. I sold my item. How do I stop my ad from running? A: Once a sale has been reported on your ad it will automatically be moved to the SOLD ADS category in "MY ADS". You can make an Honor Payment then. If you simply want to remove the ad yourself you can delete the ad when you go to EDIT at the bottom of your ad in MY ADS. If you do nothing after you have sold your item your ad will remain on the site for the length of time selected during the posting process. It will be removed automatically when that time has expired. I upgraded my ad to a Premier Ad and after doing so my ad still doesn't appear? A: You do not have an image as your main picture so that will not display
as a Premiere correctly, to fix this you need to add an image. How do I repost an expired ad? A: You can repost an expired ad by going to your account and clicking on "Expired Ads". (Deleted or Expired ads remain in the database for 90 days.) You can automatically repost your ad in blocks of 4 weeks by clicking on "Repost". If you don't want to use our automatic service you can click on "Post an Ad" to recreate a new one. What is the photo icon that appears on some ads? A: The icon lets you know that there is a photo associated with the ad. Basic Members need to click on the icon to see the photo. Club Racing Junk Members will see the photos without having to click on them and their photos will automatically be seen by everyone. How do I modify the text in an ad? A: You may add additional text to an ad by logging in and clicking "MyAds". Then click EDIT TEXT. Please note that you cannot change the original text of the ad. This is a security function of the site. You would need to delete the ad and post a new one in its place in order to change the original description. How do I extend an expired ad? Non-expired ad? A: There are two ways to refresh an ad and get it posted back to the front: How do I change my phone number on my ad? A: You can change the phone number on an existing ad by logging in and clicking "My Ads". Then click EDIT TEXT and change the phone number on the ad. I am having problems posting my photo? A: First make sure that your photo is in JPG format and no more than 600 pixels wide.Most digital cameras take photos that are much larger. Your photo software should allow you to resize down to 600 pixels. If none of that works, try posting the ad first without the photo. Go back to "My Ads" and click on 'Edit' under the ad you want to post the photo in. Go through the process of uploading your photo. There is a time out function on the posting process and not on the editing process, so the above process should work. If you still have a stubborn photo you can email it to us as an attachment, along with the ad number, and we will post that for you. Email it to support@racingjunk.com Why aren't my ads showing up Super Sized? A: The only way your ads can be viewed as Super Sized is if you are a Club Racing Junk Member and the uploaded image is 600 pixels or higher. Where can I see NEW ADS posted today? A: Ads that are posted today can be viewed by clicking on "Ads By Day". The default date is always today's date. You can view other dates by changing the date in that field. Can I see more than 10 ads per page? A: Go to "My Account" and select the number of ads you would like to see per page. Pricing and PaymentHow much do ads cost? A: For individuals, we allow 2 free ad posts. You have the ability to choose from many upgrades to increase your items exposure including featured ads, to reposts, galleries and more. Click here for detailed pricing. How long does each ad run? A: You can choose the length of time you want an ad to run ranging from 1 to 12 weeks. The Honor SystemWhat is an Honor Member? A: An Honor Member is someone who has successfully used the site to sell their item(s) and has made an Honor Payment to us as outlined in our site agreement. To reward members that send us Honor Payments we put the Honor Member icon on their ad. This prestigious icon is visible to all individuals that browse or search or ads. It lets potential buyers know that they are dealing with a reputable seller that supports RacingJunk.com. You are also able to rate members and have member's ratings after a sale has been made. Your Honor Member Level will change accordingly. Where do I make an Honor Payment? A: In the "My Ads" section of your account you will see a link at the bottom of every ad you post "Make and Honor Payment". Click on that link and it will direct you to the location to make a payment. There is also a link at the top of every page on the site that will take you to the same location. You can call us at 866-326-9227 to make a honor payment or send us a Check or Money Order to: Raceway Media 106 Main Street North Adams, MA 01247. How does the Rating System work? A: Once an Honor Payment is made by the seller each party will have the opportunity to rate the other party. It will be on a scale of 1 to 5. The higher the rating the more reliable the person is to do business with. Ratings will be visible within each ad posted by a member.
Why is my PayPal Honor Payment not showing up? A: It requires 1 business day for internal processing. Do I have to be a Club Racing Junk Member to use the rating system? A: No, any member whether Basic, Club Racing Junk or Dealer can use the rating system. ScammingWhat can RacingJunk.com do if I got scammed? A: We can supply you with any ad and account info if you are taking legal action against this person. If you can fax over documentation that proves you are taking legal action against this person, i.e. court papers or a letter from an attorney we can disable the account, and provide a legal entity with member/ad/message information that will help you with your pursuit of this person. What can I do to prevent getting scammed A: It is very important that our members notify us of any potential scams or scamers right away. In addition to informing us of potential scams, we strongly encourage our members to use an ESCROW account to complete any transactions that you are not making in person. We encourage members to use an escrow service to make sure that your transaction is safely done. An escrow service protects both parties involved in the transaction. Buyers receive and inspect the merchandise before the Seller is paid. Sellers receive their money if the Buyer accepts the merchandise. For more information go to www.escrow.com. Search OptionsCan I Search by State/Region? A: You can search by State, Zip Code, distance from Zip Code, Category, Sub Category, ads with Photos only, New or Used, Price Range and most Recent Posts using the advanced search option on the homepage. OtherWhat do the various icons mean? A:
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